Please read this COVID-19 update We realise more than ever that protecting your workforce is paramount. We want you to know that we’re taking extra precautions to safeguard our employees and customers for Waterlogic, Billi and Purezza as we continue to navigate these uncertain times. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).

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    • Waterlogic Customer Hub

    We're here to help whatever you need. Everyone at Waterlogic is working extremely hard to ensure we continue to provide you with the level of service and quality you expect from us during these challenging times.

    Our customer hub provides all the information you'll need as a Waterlogic customer. Download your handy welcome pack to access important information to help you maintain your dispenser.

    Your Welcome Pack

    Your experience is important to us

    You can access services or help online and without the need to pick up a phone, select what you need from below. If you're not a current customer and would like to talk to us about ordering a new product, please use the Request a Quote form. Existing customers can contact us to discuss maintenance queries by completing the Repair or Service Form.

    If you can’t find what you’re looking for, please call us on 1300 88 14 14. Our customer service team are available Monday to Friday, between 8.30am-5:30pm (AEDT).

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    Trouble shooting

    Request a Repair or Service

    Waterlogic is committed to providing support, repairs and servicing to ensure your water dispensers are running smoothly. If your Waterlogic dispenser isn't working as it should, please call us on 1300 88 14 14 or contact us using the form below and a customer service team member will be in touch as soon as possible.

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    FAQs

    Many answers can be found instantly and without the need to pick up a phone, we've included some of our frequently asked questions below.

    • How should I clean my POU water dispenser?

      Keep your Waterlogic unit in great condition by cleaning the outside surfaces between services from your Waterlogic technician with our specially formulated sanitiser spray. This surface disinfectant is easy to use with no rinsing required, and is DAFF approved for use in food service areas.

    • How often do I need to replace my water filter?

      It depends on the unit’s usage and performance, but we recommend you replace your filters at least once every year.

    • If my POU water dispenser has a problem, how long would it take to repair or replace?

      If there is ever a problem or issue with your POU water dispenser, we aim to repair or replace your system as soon as possible.

    • Which technologies are used in my POU water dispenser?

      Waterlogic dispensers include carbon multi-filtration or reverse osmosis systems, UV purification and BioCote® anti-microbial protection. Carbon filtration works to remove chlorine and waterbourne bad tastes and odors. UV Purification is positioned at the point of dispense and destroys 99.9999% bacteria, including E.Coli, Salmonella and Hepatitis. All Waterlogic dispensers are BioCote® protected on the outside and the inside, which protects against against surface germs and lastbut not least, Reverse Osmosis works to provide a higher level of filtration and removes particles such as acid, salts, nitrates, pesticides and arsenic, to name a few.

    • Can everyone use a Waterlogic water dispenser?

      If you have access to a mains water supply, we can install a Waterlogic water cooler. You'll be spoilt for choice when you see our range but our water experts can advise the best options for your needs.

    • Can I install my POU water dispenser?

      We advise that installations must be carried out by a qualified service technician. Failure to do so could result in future complications and it is important that you are quickly connected to an endless supply of fresh drinking water.

    • What does it mean when the red service light is flashing on my water cooler?

      If the bottleless water cooler is disturber in any way, it will automatically turn off the water and display the message "tank overfill." To reset, simply unplug and plug it back in.

    • I have consumed all the purified water in the reserve tank. How long should I wait before refilling my bottleless water cooler with water?

      Allow the system 10 minutes to process and refill the reserve tank.

    • My filter service light is on. What should I do?

      If the service light comes on, it means your cooler needs a service soon. This does not mean your water is no longer safe to drink, but you can contact us for a service request.

    • My bottleless water cooler is not dispensing any hot water. What can I do?

      First, make sure you are pressing both red buttons at the same time. Then, check the switch on the back left side of the machine to make sure it is in the "on" position. Allow the system 20 minutes to fill. The hot tank needs the main tank to be at least half full before it can produce hot water.

    • The sparkling water is coming out flat. What's wrong?

      You may have run out of CO2. Our dispensers use Food Grade CO2 gas to carbonate your water, this is provided in a compact cylinder that fits within the base of the dispenser or underbench. The CO2 can be easily changed when empty by unplugging the old cylinder and replacing it. Each cylinder lasts between three to six months depending on usage.
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