Please read this COVID-19 update - we realise more than ever that protecting your workplace is paramount We want you to know that we’re taking extra precautions to safeguard our employees and customers as we continue to navigate these uncertain times. This includes ceasing to accept cash sales or processing orders on site at any of our distribution centre sites, all orders should be placed via phone or web. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).

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Today we've saved plastic bottles from landfill

Why is my bottleless water cooler not heating?

If your water dispenser doesn't appear to be heating correctly please try the following:

  1. Double check that the machine is plugged in and switched on
  2. Ensure the hot switch is switched to the on position. 
  3. Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage
  4. If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this

If this hasn't resolved the issue, please complete our service request form below and one of our water experts will be in touch to arrange an engineer's visit.

Name*
Company name*
Account number
Please enter a valid company emailEmail *
Phone number*
Postcode*

Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 1300881414
Existing customer: 1300 88 14 14

Email

Use our contact form to send us an email and we will get back to you as soon as possible.

Send form inquiry