We provide a complete and safe after-sales service offering to keep your product performing at its best, while keeping you safe. We call it Total Care.
Our friendly and responsive customer support team will always follow the strictest hygiene protocols for safety at every step. From the production line, packing and shipping to contactless delivery, installation and servicing, we take all the necessary precautions to keep you and your workplace safe.
Making things easier with Total Care
With Waterlogic you're in safe hands. Our experts will handle the whole process from start to finish so you can focus on what's important to you.
Easy and safe installation for your workplace
We help you get up and running as quickly and as safely as possible. Our expert service technicians do all the hard work for you, installing your new water system at a date and time to suit you with all the correct social distancing measures in place.
Regular servicing at a time that suits you
Servicing includes sanitisation and filter replacements to ensure the high quality of your water is maintained and there’s no compromise on performance. Pre-emptive maintenance ensures trouble-free operation for total peace of mind.
Safe, quick and hassle-free maintenance
In the unlikely event that something should go wrong, there’s no need to worry as our Total Care service team is here for you. Once the problem is identified over the phone, our technician arrives with the correct parts and tools to complete the repair for you straight away.
Local service on a national scale
We offer full nationwide coverage so you can buy with confidence. Our skilled teams located throughout Australia are dedicated to providing a local service on a national scale. With distribution centres Australia-wide, we are a truly national company, ensuring we can handle any of our partners requirements.
Hassle-free installation at a time that suits you
We work with our customers to ensure a smooth installation process.
That’s how long one of our installations typically takes.
Once you've decided which product is best for your business, our team of highly trained installers will take care of the rest. All of our units are installed with a simple connection to your mains water source. We want you up and running as quickly as possible, which is why our expert service technicians do all the hard work for you - installing your new water system at a date and time to suit you. So, before you know it, you’ll have great-tasting water at your fingertips
Here when you need us
Highly trained technicians ready when you need them
Our skilled service representatives and highly trained technicians ensure the shortest response times when you need us our technicians are fully qualified in servicing Waterlogic, Billi & Rheem products.
Servicing includes sanitisation and filter replacements to ensure the high quality of your water is maintained and there’s no compromise on performance. Pre-emptive maintenance ensures a trouble-free operation for total peace of mind.
All rental plans include scheduled pre-emptive maintenance carried out safely and securely
Guaranteed optimal water quality all year round.
When you choose one of our rental plans, you’ll enjoy regularly scheduled servicing including pre-emptive measures to make sure your product delivers great tasting and hygienic water to you every day.
In the unlikely event that something should go wrong, there’s no need to worry as our Total Care service team is available to handle your query, big or small. We will do our best to diagnose the problem over the phone, ensuring our technician arrives with the correct parts and tools to complete the repair for you straight away.
Our commitment to your business
We combine technical proficiency and national service coverage with the ongoing value that we are known for, to provide our customers with a world-class customer service experience. Our Managed Service Programs offer three key benefits:
- Expertise on all products including water coolers, under-bench systems and on-wall boilers.
- Fast delivery and installation
- The Total Care service and maintenance package
We aim at helping you find the perfect solution for your water needs. That is why we take the time to assess your business to understand what is the best offer based on the size of your company, the number of employees and the quality of your water. We then give you impartial product advice and tailored specifics on new product purchases to match your requirements.