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Water cooler or tap is not dispensing?

If your water dispenser doesn't appear to be dispensing water correctly please try the following:

Water cooler

  1. Double check that the machine is plugged in and switched on
  2. Check that the machine has not been overused. The tank may need time to refill if it has had a high volume of usage
  3. Ensure the mains water supply is running to the cooler. To do this, follow the pipework from the back of the machine to the isolation valve. The valve should be in line with the pipework if water is running to the machine. If it is not in line, you can gently turn the valve until it is in line, you should then start to hear water filling the machine.

Tap

  1. Double check that the machine is plugged in and switched on
  2. Ensure the mains water supply is running to the machine. To do this, follow the pipework from the back of the Tap’s Under-counter unit to the isolation valve. The valve should be in line with the pipework if the water is running to the machine. If it is not in line, you can gently turn the valve until it is in line. You should then start to hear water filling the machine
  3. Check whether the pipework from the back of your machine has a water blocker. If a lot of water has been drawn off at once this may have switched on. This can be reset by pressing the water blocker lever
  4. If there is an LED display on the machine, double check whether it is displaying the source of the fault. If this is the case, call our team who will arrange an engineer to visit.

If the above hasn't resolved the issue, please complete our service request form and one of our water experts will be in touch to arrange an engineer's visit.

Name*
Company name*
Account number
Email *
Phone number*
Postcode*
Details of your issue

Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 1300881414
Existing customer: 1300 88 14 14

Chat

We can support via LiveChat too. Please check when our experts are live to help you.

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Email

Use our contact form to send us an email and we will get back to you as soon as possible.

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