Today we've saved 1,362,400 plastic bottles from landfill

Why is my water cooler not dispensing?

If your water dispenser doesn't appear to be dispensing water correctly please try the following:

Water cooler

  1. Double check that the machine is plugged in and switched on
  2. Check that the machine has not been overused. The tank may need time to refill if it has had a high volume of usage
  3. Ensure the mains water supply is running to the cooler. To do this, follow the pipework from the back of the machine to the isolation valve. The valve should be in line with the pipework if water is running to the machine. If it is not in line, you can gently turn the valve until it is in line, you should then start to hear water filling the machine.

If the above hasn't resolved the issue, please complete our service request form and one of our water experts will be in touch to arrange an engineer's visit.

Name*This field is required
Company name*This field is required
Account numberThis field is required
Please enter a valid company emailEmail *
Phone number*This field is required
Postcode*This field is required
This field is required

Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 1300881414
Existing customer: 1300 88 14 14

Email

Use our contact form to send us an email and we will get back to you as soon as possible.

Send form inquiry