Today we've saved plastic bottles from landfill

Please read this COVID-19 update - we realise more than ever that protecting your workplace is paramount We want you to know that we’re taking extra precautions to safeguard our employees and customers as we continue to navigate these uncertain times. This includes ceasing to accept cash sales or processing orders on site at any of our distribution centre sites, all orders should be placed via phone or web. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).

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You may have noticed we've made a few changes to our website. You'll still be able to easily find everything you need and much more. To learn about the update and how to find any information you need please read our new website guide here.

Boiler is not dispensing?

If your hot water boiler doesn't appear to be dispensing water correctly, please try the following:

If your hot water boiler doesn't appear to be heating water correctly please try the following:

  1. Double check the machine is plugged in and switched on
  2. Is the lever/tap or push button broken? If yes, you will need to isolate the machine (instructions below) to prevent any further leaks prior to completing our Service Request form to arrange an engineers’ visit.

If this has not resolved the issue, please complete our Service Request form and one of our water experts will be in touch to arrange an engineer's visit.

To isolate a Hot Water Boiler

  1. Follow the pipework at the back of the unit until you see the isolation valve. Turn the valve so that it is not in line with the pipework. This will shut off the water supply to your machine
  2. Drain the boiler until the internal tank is empty (open the taps as if you were dispensing cups of water until nothing else will come out)

Switch the machine off at the wall until the engineer arrives.

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Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 1300881414
Existing customer: 1300 88 14 14

Chat

We can support via LiveChat too. Please check when our experts are live to help you.

Mon - Fri: 09:00am - 05:00pm

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Email

Use our contact form to send us an email and we will get back to you as soon as possible.

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