Today we've saved plastic bottles from landfill

Please read this COVID-19 update - we realise more than ever that protecting your workplace is paramount We want you to know that we’re taking extra precautions to safeguard our employees and customers as we continue to navigate these uncertain times. This includes ceasing to accept cash sales or processing orders on site at any of our distribution centre sites, all orders should be placed via phone or web. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).

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You may have noticed we've made a few changes to our website. You'll still be able to easily find everything you need and much more. To learn about the update and how to find any information you need please read our new website guide here.

WL2 water cooler

Trouble shooting

If you are having issues with your water cooler please read our FAQs for solutions to fix most common problems. Further information is also available in the technical manual related to your machine which are also available to download below. Alternatively just call 1300 88 14 14 to speak to one of our friendly staff members who will be able to assist you.

  • How should I clean my POU water dispenser?
  • How often do I need to replace my water filter?
  • If my POU water dispenser has a problem, how long would it take to repair or replace?
  • Which technologies are used in my POU water dispenser?
  • Can everyone use a Waterlogic water dispenser?
  • Can I install my POU water dispenser?
  • What does it mean when the red service light is flashing on my water cooler?
  • I have consumed all the purified water in the reserve tank. How long should I wait before refilling my mains-fed water cooler with water?
  • My filter service light is on. What should I do?
  • My mains-fed water cooler is not dispensing any hot water. What can I do?
  • The sparkling water is coming out flat. What's wrong?
  • No flow of water
  • The hot water is not hot/ the cold water is not cold
  • Low flow for all water outlets
  • Bad taste
  • Water leaks
  • No power
  • Sediments in water
  • Unit is beeping
  • Water runs out or is not at temperature