Please read this COVID-19 update We realise more than ever that protecting your workforce is paramount. We want you to know that we’re taking extra precautions to safeguard our employees and customers for Waterlogic, Billi and Purezza as we continue to navigate these uncertain times. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).

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    Information regarding COVID-19

    This page provides answers to Frequently Asked Questions to help you navigate the challenges the virus poses to keeping your workforce safely hydrated.

    Service Related Questions

    • Q: Is Waterlogic operating normally?

      A: We are open for business and we are committed to providing you with the standard of service you’ve come to expect from us, even during these challenging times. The need for healthy and safe hydration is now more relevant than ever. While experiences may differ by state and in accordance with local regulations, we remain committed to keeping key workers safely hydrated. Should there be further State or Federal government directives that require us to close or limit operations, we will do our best to let you know.
    • Q: What should we do to start using our dispenser again? 

      A: We can help you get safely up-and-running in no time. Follow these restart instructions before using your dispenser, machine or equipment for the first time and take a look at 'What is the best way to keep my Waterlogic dispenser clean?' for tips on maintaining enhanced hygiene and social distancing protocols:
    • Turn your machine back on and allow at least one hour before using to provide sufficient time for the heating and cooling of the water to take place. Turn the water and CO2 gas supply back on if either has been turned off.
    • Dispense a minimum of 5 litres/1 gallon each of ambient, cold and sparkling water, and 3 litres/0.6 gallons minimum of hot water. You may need to flush more water to meet taste preference. Dispose of the water.
    • Flushing helps to remove stagnated water from the system. For sparkling units, flushing also clears any possible air bubbles that may have formed in the water lines. Changes in temperature and exposure to light can also affect taste and odour.
    • Sanitise all external surfaces of the machine, including all nozzles/taps/tap handles, decals, drip trays and fonts using a food grade sanitiser such as AquaDosa.
    • For dispensers using Reverse Osmosis, run these units every other day to keep the membranes fresh and primed, and to ensure that any water in the tank is used. Check tank pressures and re-pressurise if appropriate.
    • Wash all glassware, re-usable bottles, carafes and other drinking vessels by hand using hot water and dishwashing liquid, then rinse. Place in a dishwasher or glass washer and run through two wash cycles to clear any residue.
  • Q: Our office is temporarily closing, and we have a Waterlogic dispenser, what do we do?

    A: If your office is closing for a period, please switch off your Waterlogic water dispenser. When your workplace reopens, we recommend you flush your Waterlogic machine to ensure your first glass of water is freshly filtered. To flush your Waterlogic water dispenser, follow the steps below:
    • Flush 7.5L of cold water .
    • Flush 3L of hot water, if that is a feature of your Waterlogic dispenser.
    • Flush 7.5L of room temperature (ambient) water, if that is a feature of your Waterlogic dispenser.
  • Q: Are there any delays with orders?

    A: We are managing our supply chain and working tirelessly to make sure our products are available when our customers need them. We are proud to say that we are meeting our obligations as normal with little to no impact to our customers.
  • Q: Will a Waterlogic technician still carry out on-premises maintenance for our dispensers?

    A: We continue to follow government advice. If regulations and staff availability allow, on-premises service visits will continue as usual, provided our customers are happy to do so. We follow these protocols to keep our employees and customers safe:
    • Check there has been no confirmed COVID-19 case on-site to date
    • Avoid physical contact during every visit, with no handshaking or sharing of items (including pens or tools) and always stay at least 1m away from customers
    • Wear latex gloves throughout the visit and dispose of them afterward
    • Use provided sanitisation equipment to disinfect the dispenser on every visit
    • Instruct technicians to use hand sanitiser before and after every site visit, with hand sanitiser made available in every technician’s vehicle
    • If a technician experiences any symptom, they have been instructed to self-isolate at home for 14 days and contact their healthcare provider.
  • Q: How are Waterlogic helping to prevent the spread of Coronavirus?

    A: Waterlogic follows strict hygiene standards and stringent food handling measures across our factories, warehouses and offices. We have always worked to the highest health and safety protocols and will augment these practices so that our employees and customers always remain safe.
    • Personal Protection Equipment (P2 masks and gloves) and sanitisation products (antibacterial sprays and gels) have been made available to all staff.
    • Prior to visiting customer premises for servicing, maintenance or installation, our field staff are to confirm there have been no positive COVID-19 diagnoses onsite. Rigorous safety and sanitisation processes will be stringently followed.
    • We are asking that outside visitors do not attend our offices unless critical to do so. We are equipped to facilitate customer engagement via telephone and video conferencing facilities.
    • A ‘Working From Home’ plan has been implemented for all staff possible, encouraging social distancing to help reduce risk and spread. There are some essential operations which cannot be fulfilled remotely, including warehouse and service teams.
    • All non-essential domestic and international travel has been postponed indefinitely. Employees or contractors returning from overseas must self-isolate for 14 days on arrival.
    • Employees or contractors who have had direct/close contact with someone confirmed to have the virus, must self-isolate for 14 days from their last contact with that individual.
    • Since 28 January 2020, employees have been supported with regular communications; including reminders in best-practice health and hygiene procedures, as well as information from the World Health Organisation, Australian Government and Department of Health.
    • These recommendations are being monitored regularly and the policy is subject to change as new developments occur.
  • Q: Is there a point when Waterlogic will stop servicing a specific location?

    A: Our top priority remains the health of our employees. If a customer at a specific location notifies us, in writing, that their premises no longer allows vendors to enter the facility, we will stop our service. Equally, if a site falls within an area of quarantine, we will stop our service. If someone at your site has tested positive for coronavirus or is no longer allowing vendors please contact us at service@waterlogic.net.au.
  • Product Related Questions

    • Q: How can Waterlogic guarantee that shipping dispensers from one location to another does not transfer the Coronavirus into my workplace?

      A: According to the World Health Organization (WHO), studies have shown that the COVID-19 virus can survive for up to 72 hours on plastic and stainless steel, and less than 24 hours on cardboard. We maintain safe and hygienic practices throughout our supply chain, and can offer peace of mind that every dispenser is sanitized thoroughly before use by customers.
    • Q: Does the Firewall® technology used in Waterlogic machines kill the Coronavirus?

      A: Our patented Firewall® technology purifies water throughout the length of the dispensing nozzle: a feature no other POU dispenser offers. This technology prevents viruses, bacteria and microbial cysts from contaminating drinking water and causing illness. Firewall® is proven to eliminate up to 99.999% of viruses. However, it has not been tested against COVID-19.
    • Q: Does the antimicrobial BioCote® surface protection protect users from the Coronavirus?

      A: BioCote® built-in antimicrobial protection restricts the growth of bacteria and mold around the dispensing area and filter keeping the dispenser fresher and cleaner for longer. Although proven to reduce microbes by 99.5% within 2 hours, BioCote® is not tested or certified to eliminate COVID-19. We advise regular dispenser cleaning and sanitizing with disinfectant spray or wipes, a strong focus on hand hygiene for all users, as well as following up-to-date guidance from government bodies and health authorities.
    • Q: Can people catch the Coronavirus from any surface?

      A: According to the World Health Organization, the virus spreads from person-to-person via small droplets from the nose or mouth. These droplets spread when a person with COVID-19 coughs or exhales. The droplets can land on objects and surfaces, which a person may then touch, resulting in the possible transmission of COVID-19 if that person then touches their eyes, nose or mouth. To learn more about coronavirus (COVID-19), see the World Health Organisation guidelines
    • Q: What is the best way to clean my Waterlogic machine?

      A: We advise regular dispenser cleaning and sanitising with disinfectant spray or wipes, a strong focus on hand hygiene for all users, as well as following up-to-date guidance from government bodies and health authorities. Focus on the dispensing area, paddles and buttons.

    Have any other questions?

    We’ll keep in touch as best we can if things change and post updates here. If you have any other questions about how our services may be impacted by the COIVD-19 outbreak please contact us directly using the details below and we'll do our best to help.

    Email: service@waterlogic.net.au
    Phone Number: 1300 88 14 14

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