Please read this COVID-19 update We realise more than ever that protecting your workforce is paramount. We want you to know that we’re taking extra precautions to safeguard our employees and customers for Waterlogic, Billi and Purezza as we continue to navigate these uncertain times. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).

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    • Waterlogic cooler​
    Water Cooler Trouble Shooting

    If you are having issues with your water cooler please see below for solutions to fix most common problems, Alternatively just call 1300 88 14 14 to speak to one of our friendly staff members.

    Technician

    Our service promise

    At Waterlogic, we don’t see ourselves as just another supplier. We are a partner who enables you to focus on your own business values by providing you with seamless service. We’re extremely proud of our world-class customer service and strive to ensure that your satisfaction is at the core of everything we do.

    According to your servicing cycle we will send out a fully trained technician to maintain your equipment by changing your filter and UV globe, ensuring your equipment is clean and hygienic. Our account management team will periodically call to ensure your equipment is running smoothly and your needs are met.

    Trouble shooting

    If you are having issues with your water cooler please see below for solutions to fix most common problems. Further information is also available in the technical manual related to your machine which are also available to download below. Alternatively just call 1300 88 14 14 to speak to one of our friendly staff members who will be able to assist you.

    • No flow of water

      Ensure that the mains water supply to the machine is working correctly and that the machine is turned on.

    • The hot water is not hot/ the cold water is not cold

      Make sure that the green heater/compressor switch at the rear of the machine is turned on and the machine has power.

    • Low flow for all water outlets

      It could be that your filter is blocked. Please contact us to check when your last service was completed.

    • Bad taste

      This may occur if the machine has not been used for a long period of time. Dispense 5 litres into a jug to flush out the system.

    • Water leaks

      If you detect water leaking from your Waterlogic product, turn off the water supply immediately, disconnect the power plug from the wall socket and contact us.

    • No power

      Check that the machine is connected to the mains electricity supply and that the red power switch is turned on. Check that the power cord is securely fitted to the socket at the rear of the machine. Ensure your mains power outlet is working.

    • Sediments in water

      This may be caused by a recent filter change or service. Dispense 5 litres into a jug to flush out the system.

    • Unit is beeping

      This may indicate the UV globe requires replacement. Please contact us.

    • Water runs out or is not at temperature

      This may be caused by over-use. Wait 30 minutes for the machine to recover. If this occurs regularly, contact us to discuss an upgrade to a unit with greater volume capacity.

    Technical manuals

    Download the technical manual for your Waterlogic water cooler.

     WL3 Firewall™ Technical Manual

     WL2 Firewall™ Technical Manual

     WL100 Technical Manual

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